Hydroxatone - Read Hydroxatone Customer Reviews.

still wrinkled

This product is crap. It may provide moisture, but as far as reducing wrinkles, forget about it. I can't believe I was suckered into buying this stuff. DO NOT BUY THIS. I WILL get 100% refund.

#1 - Lisa - 02/02/2008 - 01:34

vitamin E works just as well

I wouldn't recommend this product to anyone. They will sneakily send you two of the eye product to start, then bill your account for around $150. I am going to call to cancel the product and hope that I won't have any problems here.....if so, I will be calling the Better Business Bureau. I have not seen any results after using the product for 3 weeks.......good old sleep just does the trick for bags and dark circles. As far as wrinkles are concerned.....well I think vitamin E oil is wonderful...and cheap!!

#2 - mary - 02/07/2008 - 11:41

I agree ,,,,,but try and call and get a refund,,,,and that when the S---- hits the fan,,,,,I have the Better Businerss Bureau on speed dial over this mess.......I don't want hydro anything anymore

#3 - Donna - 02/14/2008 - 14:25

Red Faced

I tried hydroxatone for four days . By the fourth day my face was so tinder and res dry and flacky. I couldn't stand to touch it. I called the coustomer service number all they could say was, we didn't expect it to do that. I see a law suit in someones furture.

#4 - Mary Miller - 02/21/2008 - 12:22

Hydroxatone

I agree with everything that I have read.....Hydroxatone is CRAP!!! It does not work at all, and it breaks my face out with acne...and I am 40 years old....I don't have acne! DON"T BUY THIS PRODUCT!! I will be calling for a refund also!

#5 - Donna - 03/25/2008 - 16:46

hydroxatone review

Regarding Hydroxatone. I completely agree with the above review and comments. I called on the phone to order a "sample trial" as a result of a radio ad. There was no agreement regarding acceptance of their terms, I received a bill along with the sample in the amount of $139.90 (for the "Rejuvenating Program")after shipping charge of $15.90 already charged to me. yes, they are very sneaky. I have communicated with them by Email & phone. I cancelled the orders (which I did not order) shipped back the sample today. The product does not work. Who knows if this will resolve the problem. Yes, I think the Better Business Bureau is a very reasonable answer.
#5 Phyllis-3/31/2008

#6 - Phyllis - 03/31/2008 - 18:35

WOW WHAT A SCAM!!!!!!!

I gave my credit card only for SHIPPING FEES and then on the phone they hooked me up without my permission. I was yelling on the phone to cancel my order to no ones ears I guess. Now I got a bill for $139.90 I am so mad I would like to know how to get out of this. I cancelled my credit card and they say I still owe this. I do not have the container. The Trial was so little I used it and still had wrinkles. I have called the Better Business Bureau but I don't see them doing anything. Please Help. STAY AWAY FROM THIS SCAM!!!!!!!!!!!!!!

#7 - deb - 06/23/2008 - 17:55

All of the above is true, I was lied to about a 60 day free trial. What a con.

#8 - Lyn - 07/06/2008 - 16:46

I have been using Hydroxatone for 1.5 yrs, absolutely love the product line. When people call in to order, they don't have their listening ears on. 1st of all, the add says "risk free trial", not free sample. Try it for 30 days (day 1 starts the day the prod arrives,is scanned by USPS. 9.95 s&h. reasonabe & fair,considering it costs everyone $$$ to use the postal system. They send you 140$ worth of prods to try for 30 days. Results START W/I 30 DAYS, then continues to build with each week of use. HEY FOLKS, THIS IS NOT AN INSTANT CURE, THE MORE YOU USE IT, the more the results. Those wrinkles weren't developed in 1 day! You don't have to be on the auto ship program, you can buy one at a time, and call to reorder when you need it. The Better Business Bureau hasn't done anything about their terms & conditions, it is all legal,IT IS UP TO THE CONSUMER to read the fine lines, or lISTEN TO WHAT THE SALES PERSON IS ACTUALLY SAYING. All calls are recorded for safety of consumer & sales person, AND ALL SALES PEOPLE READ TERMS & CONDITIONS TO CUSTOMERS, AND MUST GET CUSTOMER APPROVAL (WHICH IS RECORDED.) Customer Service can pull up your call, let you listen to them giving your consent to the terms! SO PEOPLE, READ THE TERMS, LISTEN, LISTEN, LISTEN!

This is a great product, given away at the Tribeca/Sundance film festivals-if it wasn't a great product, this would not be given to the stars.

#9 - Claire - 07/13/2008 - 12:00

Hydroxatone Scam

To #9 Claire - you are obviously a Hydroxatone employee. Could you be any more obvious??? This is THE BIGGEST CON EVER!

I love the line "This is a great product, given away at the Tribeca/Sundance film festivals-if it wasn't a great product, this would not be given to the stars."

First off I don't believe a word you say you shill. Second they had to give the stuff away because they wouldn't in their right minds buy this crap. Besides, they probably gave "the stars" my bottles of Hydroxatone that I was FINALLY REFUNDED FOR! Autoship scams suck. You suck. I hate you Hydroxatone.

#10 - Hydroxatone Hater - 07/15/2008 - 12:04

Hydroxatone AND Hydrolyze

When you call Hydroxatone or Hydrolyze, the people will explain everything to you. It is a great deal to try this for 30 days and then make a decision. I don't know of any stores out there that will let you walk out of the store with a $140.00 product to try and only when it works, do you (in good faith) come back and pay for it. I loved both of these products and my forehead and eye wrinkles were smoothing out by the 2nd week. My boyfriend even complimented my eyes and he didn't even know I was using any creams! That was a shocker! The hydrolyze was really lite for my eyes and not only took care of the dark circles around my eyes but also a little broken blood vessel on the bridge of my nose. I can't use too many products on the market because I have excema and I WILL break out if I'm not careful. When I read the ingredients I saw mostly vitamins, and extracts and MY SKIN LOVED IT!!!!! I HIGHLY recommend trying this product for a month and if you don't love it, just call them.... they are sweet!

#11 - Tracy - 07/16/2008 - 18:15

Hydroxatone trap

This company is the most unscrupulous business ever advertised. I took their hook and now cannot get out, altho I have called, sent back their product well within the allowed time (I requested a confirmation of delivery AND insured the mailing. For 2 months I thought I was well out of it--no charges on my account--then after I threw away all my correspondence and receipts (silly me) my next credit card statement had another charge on it. I called them, finally got "Julio" who told me I had to pay if I didn't have the USPS confirmation of sending the product back. I checked with the Post Office and they could not help, so I swallowed my chagrin and paid my credit card bill figuring I had heard the last of them. ( I emphatically said stop auto-delivery and take me out of any and all programs) Yesterday I rec'd my July statement and there is ANOTHER charge on it. I just can't believe this .

#12 - margo - 07/29/2008 - 15:20

Hydroxatone Helped

I haven't used it quite a week yet, but can tell a big difference in the way my face feels. I have rosacea and am going to try it for 3 weeks at least. Found it by a magazine ad and insisted on the 30-day supply for only S&H charges, $12.95. Also ordered the undereye cream for $29.95 and haven't seen help there yet. They immediately charged by credit card with $42.90. They sent 2 jars of the face cream plus the eye cream and state that my card will be charged $69.95 on September 6 and again on October 6 for a total of $182.80. The ad said "Call today to get your supply of Hydroxatone risk free, for just a small S&H fee." That is false advertising plain & simple! Their customer service dept hours are not worker friendly (9 am to 5 pm EST, Mon-Fri) but I am determined to have my order handled as the ad stated! I was badgered by the sales guy but made it clear what I wanted. From other postings, it sounds like I'm going to experience an unpleasant ordeal!

#13 - Rosy - 08/09/2008 - 23:34

RIP OFF! LIARS! RETURN THIS PRODUCT IMMEDIATELY!!!

I stupidly fell for Hydroxatone's radio ad. Stupidly I guess I basically thought you could get something for nothing. Then - when I received the product in the mail and realized that I was going to be billed for $139.90 instead of the cost of shipping which was $6.95, I realized what a sucker I had been. I called the company and told them I was returning their product & shame on them. Of course, their representative started w/his spiel. What a waste! Am like some of the previous "bloggers" - I do not care how wonderful or not this product is - NEVER AGAIN!

#14 - Vickie - 08/21/2008 - 10:51

hydroxatone free trial scam

I ordered the free hydroxatone trial offer I recieved 2 products instead of just getting the free trial like I was repeatedly told I would only recieve after asking the sales person 4 timeso far all they s I IMMEDIATELY had a bad feeling and read reviews on line. I called my bank and was told that they could keep billing my debit card and the best thing to do is cancell my debit card and be reissued another one in 7 days I am glade I did the SAFE THING!!! they will only be able to ever get is the 12.95 s&h they are entitled to even though they were trying to rip me off!!!! I will send them the other product back but I assure you I will send it back RECIEPT CONFIRMATION REQUIRED so I have proof I sent it back so this was alesson I have learned because I will still have to pay 10.00 to send it back plus the 12.95 I already paid for s&h. my advice if you used a debit card is to talk to your lender because I was told they cant stop making them payments but they would help you fight them but probably not before they have gotten a hold of quite a bit of your cash first thats why I cancelled my card before I went through any of that well GOOD LUCK

#15 - carol goren - 09/20/2008 - 18:33

Don't fall for this !!!
It is a SCAM !!!!!!!!
I have called to get a refund and nothing but a running around fill out this ....it can't be found
Do you have tracking number ?
I also Have report them to the Better Business Bureau
And to the news in my area!

#16 - Suzy - 11/05/2008 - 19:59

Hydroxatone

I ordered this product and canceled it within the 30 day requirement cause it was crap. However, this company gave my banking information to 2 different companies, American Leisure club and Easy saver who debited my account twice a month for $16.95. Luckily, I check my bank statements and they did this for 2 months until I called and threatened them that I would contact our state attorney if they tried it again. They did give me a refund but the more important point is that Hydroxatone illegally gave out my banking information. I still plan on initiating legal action. Oh... and now when you call Hydroxatone there is never a customer service rep to help you. They tell you to leave a message and they don't call back!
BEWARE!!

#17 - Sherrry - 12/04/2008 - 13:43

The business practices of this company are dishonest. I asked specifically when I order the trial NOT to be enrolled in any automatic shipping or payment system. They assured me that I would pay only $12.95 for shipping and the first sample. If I wanted the product, I could order without enrollment.

When I got the shipment the invoice showed that I was enrolled. After leaving multiple messages, sending 3 emails to their customer support email, and escalating twice, I got a call back with a lot more jibberish about their convuluted "deal". I've only had the product 1 week and I am returning it today becuase I will not do business like this. I am also informing my back that they are not to be paid for any charges.

#18 - K - 12/05/2008 - 08:28

Almost...

i almost got suckered--heard great radio commercial with free trial offer. called & woman was trying to sell me stretch mark creme! i said i thought it was wrinkle creme. she then turned some pages & said "oh im sorry--you want the hydroxitone--hold on please while i look that one up!"
when she began her spiel, i asked her how it worked & she said her "friends" love it. She kept asking me for my address & credit card #. thank God i was on the computer looking up these reviews at the same time. I told her i'd call back but she wanted to know what i had expected from this call. I said "A FREE sample of your miracle cream!!" I'm not giving u my credit card # for a "FREE" sample! As she continued---i hung up!

#19 - keli - 12/05/2008 - 23:15

hydrolyse

I ordered this product after hearing the radio commercial. I asked many question about how this program works. One question about what if Im not happy with the product. What happens. I was told just to all the 1800 number to cancel. Their responce was to send the remaining product and I would not be billed for a supposidly "free trial" product. I said that this wasnt explained when I ordered the product! He said I received the terms in black and white when I received the product. This of course would be changing the terms after the original agreement had been made. This company/scam office has no moral business practices. PLease feel free to contact me for a class action law suite. jpinnix at hot male.

#20 - Jody Pinnix - 12/30/2008 - 16:21

hydroxatone

Sorry but i must say that the product doe's work and very well at that. You must not think it is going to work asap. It really takes a month or so and then you see beautiful results rapidly. People are so impatient anymore they all want the quick fix. This product is great. I am a two year customer and will be for as long as they have it out on the market.

#21 - kim peurasaari - 01/03/2009 - 21:37

hydroxatone

I've gotten scammed like this as well. The easiest way is to call your credit card company first and tell them what has happened. They can help you deal with it and remove the charges while contacting the company that is charging you. It's really quite satisfying. :)

#22 - Denise - 01/09/2009 - 11:35

Hydroxatone AM/PM Cream

I am a 50 year old "sun goddess" with very bad damage to my skin. I received this product approximately 2 weeks ago and have already noticed a difference in my face and I'm even still tanning in a tanning bed twice a week. Those who say it does not work have not given it a chance. Everyone's skin is different and reacts in different ways. I'm sold on this product and will use it as long as I see a difference in my skin. Don't let bad reviews make your decision on trying this wonderful product. I wasn't wild about the auto ship program and called to have my name taken off and was told I wasn't even on it. This way, I can order the product as I need it. What could be better than that?

#23 - #23 Connie - 1/29/2009 1:18 p.m. - 01/29/2009 - 13:23

Hydroxatone

Well, I am not sure what everyone is talking about. I started using Hydroxatone and noticed a positive difference in my skin in just two days. I am in my 50's and will admit that I have been blessed with good skin and most tell me I do not look my age but much younger, but I did not have any bad side effects and my skin is very soft after using it. I have not called customer service and did not try to stop auto ship or get my money back so I cant comment on that, but I do plan to call them to change how often I get it from every 60 days to 120 days so I will let you know how that goes. So far, I do not see what all the negative comments are all about. We will see.

#24 - Sue - 02/01/2009 - 12:56

Hydrolyze

I have been plagued with very dark undereye circles since childhood and nothing has worked to relieve them - I even had blepharoplasty(eyelid job)because the doctor said the circles were shadows from fat pads under my eyes. I ordered Hydrolyze about a month ago and have noticed that the circles are less pronounced and concealer will cover them now. The skin under my eyes is smoother and no longer has that crepe paper texture that comes with being 50-ish. My friends say I look rested and happy. I will continue using the product because so far it has delivered what it said it would and the results for this product and every product on the market in this category are cumulative. Regarding the claims above, the sales rep was very clear on the phone about what they were offering and the terms and conditions were very clearly explained. Listen, listen, listen, girls. If you don't understand, ask questions until you do. Nothing is free and nothing is immediate. Your expectations are unrealistic.

#25 - Cindy - 02/16/2009 - 09:03

hydroxatone

first of all its a risk free trial. not a free sample or a free trial size. they send you the supply it try it if you like it then keep it if not send it back. they read you terms and agreements. you agreed. listen closer next time. and as far as american lesiure and easy saver. you had to comfirm sending that to you too. i believe by entering your phone number in. if u didnt want that then you should have not confirmed it and said yes........ just listen. the products worth a try.

#26 - kevin - 02/18/2009 - 20:32

Hydrolyze and Hydroxotone Cleanser

I ordered the Hydrolyze from a radio ad on the well-known WBBM Chicago news station. I have dark circles under my eyes and my concealer was not covering them enough, which made me embarrassed. I decided to try the cream, (3 jars were sent), along with a cleanser and some pad things in a jar. I can't figure out how to use the pads (or what they do), but I really like the cleanser ( I think it is called a "milk cleanser"...). I have noticed a change in my undereye dark circles and have gone around and around deciding if I want to return the creams due to the high price, or keep them because I think it works. I suppose my thought was whether I had given them enough time. At this point, I called today to cancel the autoship, and asked about purchasing the cleanser which the salesman said was 25% off (would be about $30 + s/h). I decided I already threw enough money in that one bucket so declined. My question now is why is there a different phone number each time I hear an ad on the radio??

#27 - Debby - 02/19/2009 - 15:53

Hydroxotone

I am 27 and got the product for dark circles. I have been using it for several months holding on to the hope that it will work and so far it hasn't. I might as well have thrown my money in the trash!

#28 - Leigh - 02/26/2009 - 13:48

hydroxatone, hydrolyze, celtrixa

listen listen listen, the risk free trial is first of all, a period of time, your sent 2 jars, as described in the order conformation and are billed for them in 2 seperate payments. on the invoice that you get it says your total, this is when most peoples heads explode. if you were smart, which most calling in are not, then you would use a prepaid debit card which is like a credit card/gift card. smarten up and listen and regarding easy saver and american leisure, thats your own fault, before that can be added to the order you have to give 2 verbal conformations and then type in your last 4 digits of your phone number. all calls by the way are recorded for quality assurance and are listened to live.

#29 - b - 03/19/2009 - 16:55

Hydroxatone

I am so sorry that I allowed myself to be taken by this loser business. I am so afraid that I am not going to be able to stop the money from coming out of my credit card. I have sent two emails in the past week (since making the mistake of ordering with my credit card) voicing my discontent in receiving 2 jars when all I wanted was the 30 day trial. I asked for a manager to call me immediatley, and have received nothing but emails from their "customer service" completely disregarding my issues. We need to stop these criminals from ripping us off, we don't need this during the economy hardship we are all going through.

#30 - Patti - 04/14/2009 - 00:34

hydroxatone

I too could not resist the radio ad and ordered the product. The sales person did explain the whole deal with the auto ship and risk free trial. I figured I'd try it if there was no risk-the price was a little hard to take though. I have to say, the stuff worked! It took about 1.5mos. I actually had someone ask me if I had "work done" to my face. I used all the cream and sent it back and got a full refund-only because I could not afford it. BUT, I am going to try it again, being in a better financial position! I had no problems with the return, refund, etc. Not sure what you all are talking about! Just be sure to save EVERYTHING if you plan on returning it. And do it in the required amount of time.

#31 - Sue - 04/20/2009 - 20:29

Hydroxatone sales scammers

Wow--glad I checked first. I noticed that all the "Hydroxatpone-is-great-takes-time-and-you-didn't-listen" answers DO NOT address the sleazy sales tactics and information-sharing with other unscrupulous auto-debit scammers. This would have been a gift for someone else who lives in the fantasy that she can (or should) erase wrinkles. Know what? I love her just the way she is. I think it's fascinating that otherwise intelligent women would sacrifice their hard-earned money on a logically impossible process. Enjoy your wisdom lines, women!!! You worked heard to earn them--so show them off!!!!

#32 - Whew!... - 04/26/2009 - 08:46

Hydroxatone

Let's get serious. If this product does what they say, they wouldn't need to sell it this way. It would be in stores across the country. These 30 day risk free trial are always bogus. NEVER NEVER NEVER fall for this one.

#33 - PJ - 05/04/2009 - 19:44

Hydroxatone

Thanks all, I almost bought into it until coming here. I've been using Reviva, ALA, Vita C Ester Cream, and wanted to check out other products. I do like Reviva, it's cheap, and works really good. No, I don't have anything to do with it, I just really like it. I don't know about dark circles, but it works great with wrinkles, esp around the mouth & eyes. My dark circles started to disappear when I did the Gerson Therapy, but it's a very involved therapy and not many people would do the protocol. Sometimes dark circles are caused by heavy metals. Get bloodwork or a hair analysis done by a naturopath.

#34 - Chris - 05/12/2009 - 17:41

hydroxatone

I have ordered Hydroxatone and I am thrillled only about having used it for a week.... for a year I have been using Strivectin which I love..and thought I give this product a try... after one week only.. my skin feels tighter.. I am 43 and still have hardly any lines.. love this product.

#35 - MG - 43 - 05/23/2009 - 16:40

hydroxatone

I received the 3 step system and I love the product my skin is beautiful, just maybe it is too late to repair the damage or just maybe it only work on beautiful black women beautiful smooth black skin !!!!!!!!!!!! :-)

#36 - gloria davis - 05/28/2009 - 09:48

Hydrolyze

I love it it works for me! woo hoo

#37 - mike - 05/29/2009 - 14:51

HYDROXATONE

HYDROXATONE does not work nor can you get your money back. I have called for over two weeks before I got through to talk to a service rep about returnning it. Then was put on hold for another tweny min. Finally I was given a RA. Sent in the product, got a refund, and then I screwed up and did not save my reciept... two months later I get charged again on my credit card. When I called the same can't get through. Called the CC and they ask for proof of return. Bam.I am out, Do NOT DEAL WITH THIS COMPANY!!! They will keep your money. :-(

#38 - Mike - 06/07/2009 - 17:30

Hydoleyes

This company is a scam and the customer service is absolute garbage. Do not deal with them, you will regret it!

#39 - Brett - 06/09/2009 - 16:47

Hydroxatone

Soooo glad I checked these reviews before jumping into the lake of no return! Thanks, gals, for your honesty and sharing your experiences with this product and this company. So sorry though that you went through it all. I will not be trying it.

#40 - 'BB - 06/10/2009 - 01:38

Hydroxotone black circle and puffy under the eyes remover.

Have used this product along with the vitamins. I have a thirty day supply of vitamns at: 29.95 and Walt sent me two dark circles under the eyes creme. Don't send me any more of the vitamins and I'm sending back one of the jars of eye creme. At: 69.95. I am paying for only one eye creme and one order of vitamins. Don't send me any more. Your product does not live up to your claims. Most products I've used in the past shows some signs of doing something. But your product does't. The claim is to remove darkcircles from around the eyes and puffiness from under the eyes. I've used these produts for over weeks. Send NO More.

#41 - Susie A. Young - 06/12/2009 - 08:26

Hydroxotone

I actually got a hold of customer service...what a great guy...so far!! Just keep calling to reach them, redial. I have bought many of these products over the years and I have lost a lot of money. From V. Principle to C. Crawford products. That Guthie-Ranker is a pain in my keester. Some may work and others may not. I have not found one yet. Trial and error is your best bet. I hope it works. I do not work for these people but if you approach them decently they will do the same. GOOD LUCK TO ALL OF YOU! Stay out of the SUN!

#42 - Suz G - 07/08/2009 - 19:05

Hydroxatone

I heard about the "free" offer on TV, called the number, and was informed I would only be charged for "shipping", so my Credit Card info would be needed, which I supplied. I, then, was informed that from then on, after the initial "free" offer, my credit card would automatically be billed $69.95 each month. This was conducted automatically without a person interviewing me. At every automatic question, I kept repeating "no", "no". I felt wary of the whole transaction, but had to wait to receive the product. It arrived today, with a bill for $139.90, shipping $6.95, Order total $146.85, Amount Paid $6.95. Any pea-brain could ascertain, they were charging me for all except that shipping charge. I called my Credit Card Co, to close my account, but they told me if I even closed out my account, this company could continue to bill my credit card (which I had closed out) because I automatically gave them permission to keep charging me when I released my information to them. My only recourse is to phone them as soon as possible, and send an Email immediately, keeping copies, return the product per their protocol. Then when they bill the credit card again, after the $6.95 initial charge, I am to contact the credit card company and protest the charge, so they can take care of any disputed charges. Wow!! All of that to try to ease a few wrinkles. Hope this may help some other poor sucker.

#43 - Wilma Brown - 07/10/2009 - 22:52

Hydroxatone

everyone here saying it works are employees and or people getting paid at home to compliment this product. as our grandma\'s and moms always said \'\' if it sounds to good to be true yada yada yadaaa! most commercials do this free crap, a friend just ordered the \'\'loose belly fat or money back product\'\' that also was crap . now she is even having money back problems. its a game they play and even if they return your money to the bank account, it takes months!!!!!! who needs there money back in months, we know the economy \'\'\'\'\' we need it now\'\' so please woman, just do as that other girl said and use vitamin e and other home remedies. lets face it, be all we can and lets grow older with class and still look good. if someone really found a cream this cheap to make us look 20 years younger, we would be paying 5,000 a bottle... THINK ABOUT IT!!! rEGINA IN AUSTIN, TEXAS

#44 - reg911@earthlink.net - 07/11/2009 - 17:47

Hydroxytone

I just got off the phone with the rep who said that I missed the 30 day trial period and that I could not return the product for a full refund. She said I could get a store credit. She said that's how other stores work. I told her that I knew of no reputible stores that would not allow a full refund for products for which I was displeased. Shame on you Hydroxytone... shame :-(

#45 - Kristen - 07/13/2009 - 11:06

Hydrolyze

While this is not the exact same product as described above, I strongly suspect they are all the same.

First clue: Hydro which means water. But, plain water is better for my skin than this concoction.

I went through much of the same rigamole as described by others. The only thing they did do was credit my card for the pills which they sent in spite of my stating that because of other medicications I must take, I simply do not take anything in pill form unless prescribed by a doctor. I clearly stated this in the initial phone conversation. The phone number was in my cell phone. When later I tried the number, all I ever got was a recorded message.

Instead of all the b & M ing we are doing, why not threaten en masse to boycott all advertized products carried on all radio stations who carry advertizing for these \\\"hydro-crooks.\\\"

Speaking of Hydro-- waterboarding for these people would be a fitting consequence for their deeds ...... a delightful touch of irony

ToriJo1

#46 - Victoria R Woods - 07/13/2009 - 23:21

hydroxatone

:-I tried for 2 weeks to get ahold of someone in the customer service dept. Anyone! Always a recording stating that "the person you wish to speak to is not available, leave a message" It came to the day before they would be charging my account, still no progress, nothing, even on line I could'nt find customer service.. so I call my bank in a panic, so they cancelled my debit card, thank god.. I hope this is the end of Hydroxatone.. I am going to send back the product, because I am not a thieve like them, I also plan an calling the Better Buisness Bureau in the A.M.

#47 - Donna Parich - 07/15/2009 - 22:02

hydroxatone wrinkle cream

i tried the wrinkle cream faithfully and no results,i had called them and was told to use it a little longer ,i did for another week and called back and was told that my time frame was already up and had been charged to my credit card..i am furious,they sent me a catalogue to get another item for free of charge,but i dont trust these people any more i have contacted the atty.general of new jersey about the problem..

#48 - ann ramos - 07/29/2009 - 13:53

eye cream

I Love the eye cream. I noticed results after only a few days. It lessened the appearence of my fine lines. The fine lines are still there however they are lighter. Nothing other than surgery or BOTOX will get rid of them completely. Its all about realistic expectations. It's not a "magic" cream. However it does improve fine lines. I plan on continuing it's use.

#49 - Sarah - 08/01/2009 - 09:54

hydroxatone

I am an esthetician and I know theres no miracle out there. Any actual professional knows this and you DO NOT have to pay hundreds of dollars for a good product, that should be your red flag right there. Lots of Water, good diet and not a expensive night cream/sunblock daycream will give you just as good of results, unless you opt for botox or actually peels and surgery. Your actual miracle would be sunblock its the best thing you can do for your skin.

#50 - Claudia - 08/06/2009 - 06:03

Hydroxatone

Yeah, to all you people bad- mouthing the product, you're all idiots. Notice you all complain about being charged, but either you haven't returned the products like the trial program TELLS YOU TO, or you didn't ensure you would be taken off the program. You're all so stupid. The products work.

#51 - gunz - 08/07/2009 - 22:21

hydroxytone

I actually really liked this product...infact my wrinkles are worse after I stopped using it! I went back to using Oil of Olay because consumer reports rated it number 1 but it does not work like this product~ now I've been calling to try and get more product and they dont anwser...on hold forever! But i did LOVE this product and would buy it again...if they ever answer their phone!!!

#52 - Holly Hahn - 09/01/2009 - 20:09

hydroxatone

Well i heard the ad on the radio, and since I have now turned 30, I am trying to take better care of my body and my skin especially since I had skin cancer a while back, be careful people of indoor tanning beds, I used to love them until I got cancer, its much more of a risk than you think.

Anyways, I figured I would try it, I dont have many probs with my skin, but I want to keep the elasticity good (which you can do by drinking lots of water), but want to also help the lines that are getting worse around my eyes and forehead.

I will come back after a month or so of using the product and do a better review. Devan
:-P

#53 - devan - 09/17/2009 - 12:17

hydroxatone

This product was awful. It actually made my eyes look worse, not better. The skin under my eyes turned red and was itchy. I\'m going back to Avon and Lancome products. However, canceling the trial offer of hydroxatone wasn\'t a problem. I emailed customer support to say that I wanted to cancel and received a return email a few hours later with my cancellation number and the address to send the unused portion. They gave me a deadline date when the unused portion had to be returned and warned that if it wasn\'t returned by that date, I would be charged. So far so good.

#54 - Connie in New York - 09/18/2009 - 12:20

hyroxatone

Misrepresented the cost (charged MUCH more than was expected and multiple times), customer service said \"non refundable\" and \"Can\'t send the merchandise back\" then hung up on me. Disputing credit card charges with credit card company now - TOTAL SCAM. Don\'t do it.

#55 - Edie - 09/21/2009 - 16:15

Hydroxatone

This product is JUNK--you need only to hear the ingredients (and I made them read the ingredients aloud 3 times) to hear it is basically oil and water. Save your money. Also--NO REPUTABLE company would have to have a direct-market company to sell their product if it was any good. I do, however, LOVE the fact that some of the employees are posting anonymously here to say "it's a great product"--I especially loved review # 51 from "gunz" who obviously is angry at all the bad reviews. Sorry.

#56 - Vanessa - 09/26/2009 - 00:32

hydroxatone

i brought his fuckn product and it didnt work so i sent it back.....this was in Feb 09 used it for 3 months. cause i didnt see any results. as i was driving one day i heard the add on the radio again so this time i really listend to it...called in the not so friendly customer service...(I had to transferred by this one guy) and brought so more products this time i spoke with a guy name RHYEEM.HE WAS NICE THE GUY GOT ME TO BUY 6 JARS FOR A CHEAP PRICE AND TO ME BEHOLD I STARTD SEEING RESULTS. I dont knw if they changed the formula or what but it really is working out for me greatly now....but im still watching out for them. hopefully i dont get scammed if i order again

#57 - supa hater - 09/26/2009 - 14:46

Hyrdroxatone

Awesome to read some honest reviews, thanks for the input everyone, I'll be sure to NOT fall for this scam despite my original inclination to pick up the phone and give my credit card number away believeing I'd be charged for only S&S. I'm glad I found this site, I'm sure I saved myself some grief.

#58 - Tamara Hrbak - 09/27/2009 - 17:18

Hydroxatone

I ordered this product after seeing thier TV ad. I then went on line and reviewed the comments left by other persons. I called Hydroxatone to cancel (not more than 12 hours from when I placed the order) and was told it was shipped already. The person I spoke with told me that the product already shipped. I was told to mark the package return to sender. I told the person I was speaking to that the website said they would not refund any money on orders marked return to sender. THe person gave me a RMA number and said to open the package and place the RMA number in the package and send it back. I of course cannot mark the package return to sender due to the package being opened, I called my bank and they stated that 12.90 cents was pending and it will take a week for the bank to process the pending transaction and at that time I may call in with the transaction number and place a dispute. I will see what happens in a week or two. I should have my free sample by the end of the week and if I recieve more shipments I will not open these untill I can evaluate the product. I may have better results than most as I do have a expensive home electronic skin machine with many features that are proffesional grade (micro peel etc). I really do need a good moisturizer but I might throw in some AHA 10% into the mix for a boost.
SOp at this time I can not complain...however this may change. I am a guy who wants to improve my skin appearance since I am recently single......

#59 - Steve S - 09/28/2009 - 10:46

Hydraxotone

Though I'm sure this works great for some skin types, it didn't for me. I tried the product and within a couple of weeks I had broken out severely
with acne. I'm 40. I don't have acne, nor have I ever had sensitive skin. After a
visit to the doctor, he told me to stop using hydroxatone immediately.
After I stopped, it cleared up and I am fine. I called to have them stop the automatic
shipments. The girl was rude and refused to give me a refund for my unused containers. I couldn't even talk to a manager. They said someone would call me back within the next 24 hours.
They do not stand by their product. They love you when you want to buy it, but stand by if you have an allergic reaction. Hopefully the manager will be more professional than customer service was. I will never buy anything from them again.
Buyer beware.

#60 - Diane - 09/29/2009 - 15:06

Hydroxatone

BUYER BEWARE READ THE FINE PRINT****$6.95 for a trial size (2 jars) I failed to read the fine print after 30 days my account was charged for $69.95 and then in another 30 days it was charged again the same amount that supposedly for the 2nd jar that came in the order. I cancelled a second shipment after once again my account was now charged $6.95 again. Please read the fine print, this produce does not work I too went back to Lancome seeing great improvement, in my skin texture.

#61 - Kathy in Chicago - 10/01/2009 - 15:47

Hydroxatone

Personally, I love the product. I understood the terms they read to me and even tho i could not keep it as desired after losing my job, i still enjoyed my 30 day trial and saw a definite change in my skin. i thought it was awfully nice that the company allows us to try before we decide to buy.

#62 - Carin in New York - 10/01/2009 - 18:16

Hydroxatone

The following was copied and pasted from the Hydroxatone website regarding the Risk Free Trial. . .

The Hydroxatone™ Risk Free Trial Program is Simple:

We'll send you 2 jars of Hydroxatone® AM/PM Rejuvenation Treatment to try Risk for 30 days (a $160 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed two equal payments $69.95, the first payment 30 day after you receive the shipment and the final 30 days later. To ensure you do not run out of Hydroxatone® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club. Your credit card will be automatically billed shipping and handling for each new shipment plus $69.95 every 30 days. All NJ residents will be subject to state sales tax.

Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment. If you are not completely satisfied, return the EMPTY containers of Hydroxatone® AM/PM Rejuvenating Cream within 30 days for a full refund of the product cost less the shipping and handling fee. As a member of our beauty program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!!! Please note: The Risk Free is for first time customers only. Please contact customer service should you have any questions, @ 800-672-2259.

#63 - JB - 10/02/2009 - 14:52

Hydroxatone

I responded to an ad from a television commercial. I recieved two jars of day and night cream and a small bottle of toner for $6.95 shipping and handling.
I used the products for three weeks with no avail. I called to cancel my membership on week three. I was never given return directions. Ten days later, they debited $69.95 from my credit card. I was never disclosed the ,"true" details of the membership.
To make a long story short, I called the bank for which I have my account and had a three-way conversation with a customer service represenative today. I finally recieved proper return instructions and promptly returned the products at the post office.
We shall see how long it takes to process my refund. I'm not really counting on it, however, it would be really cool to get $70.00 railed back as a credit.
I cancelled my card and will recieve a new one in 5-7 days. Every situation is different, however, I find this company's sales tactics to be very misleading and " Dirtbaggish".

#64 - Carrie Ann in Palm Harbor Florida - 10/05/2009 - 16:11

hydroxaton

i got this stuff in the mail and i did not order it so i called them after reading that i owe they $149.00 so the man said you had to ordered it because we have your credit card number i dont understand how they got it so i have been charged the $6.95 on my card and i sent the stuff back i just hope they dont take more out of my credit card i guess i will cancle my card im glad they are getting reported
dont fall for this scam

#65 - simmone - 10/08/2009 - 21:08

HYDROXATONE

PLEASE LISTEN TO THESE REVIEWS THEY ARE ALL RIGHT ON!!!!!!! THIS COMPANY IS A SCAM TRYING TO STILL YOUR MONEY FROM YOU!!!!!! SCAM! SCAM! SCAM! aLSO THIS PRODUCT DOES NOT WORK!!!!!

#66 - DON'T GET CAUGHT IN THIS SCAM!!!!!! - 10/09/2009 - 12:13

Hydroxatone

Terrible stuff. Gave me an allergy to my eyes. I had a terrible time with their customer service department too. They told me I sent it to the wrong address, when in fact that was their return address. They told me I should have called the Customer Service Department first for directions on how to return the product. Every time I called the number was busy, except for today, Saturday, when I actually got to talk to a live person. I have cancelled my credit card, as I was under the impression they were to send me a 30-day free trial offer, and if I wasn't satisfied to return the product. I returned the product via UPS, and apparently they wanted me to return via USPS. (United States Postal Service. I do not trust this outfit at all and should never have given them my credit card number for shipping charges, when my invoice came in my 3 month supply (that they added to my "order" came out to $209.85, a big rip-off. I will never deal with this outfit again, and if I have any more problems I will go to my Attorney General's office.

#67 - mimi - 10/10/2009 - 16:25

Hydroxatone Stretch Mark Cream

I would agree with everyone that are talking about scams. I called regarding the radio ad and everything was automated. After about a week, I called to see where my product was, because I had not received anything. The rep on the phone told that my credit card was declined for $126.95 and that my billing was on hold. I told her that is was not suppose to be charged that, it was only suppose to be charged for $6.95 s/h. She apologized, of course and asked me if I wanted to still order I told her no, because of the misrepresentation and to cancel the order, she said the order was cancelled, because my credit card was decline. The tone of her voice was sarcastic as if it was my fault the charge didn't go through even though I expressed to her that I wasn't suppose to be charged that much anyway. I also reminded her that she stated that my billing was placed on hold and I wanted it cancelled. She said it was.

So I hung up and of course called again to speak with a different rep, due to the attitude she gave me, sometimes these reps don't do their job. I got another rep who once again tried to sell me the product. I told him that I wanted to make sure that I wasn't billed at a later time and the product shipped to me. He said it wasn't going to be and then telling me that was a black man and he assumed by my voice that I was a black woman, the product really works and I should try the 30 day trial and if the product doesn't work then all I have to do is call him back, send back the product and get my money back. I asked him why would I purchase a product to go through all that when I was just offered $6.95 s/h only and it was a 30 day trial? Also, why would I trust you when you automation tried to charge me $126.95 after stating that it was only going to charge me $6.95. I told him that if I was to purchase this product in the future I would check it out online and I've been living with stretch marks for 7 years now and it has not put a strain on any of my relationships and I could live with it a little longer until I find something.

I didn't get a very good goodbye.

#68 - Kelli - 10/12/2009 - 04:45

hydroxatone

Thanks to all of you who wrote your complaints about the product and company behind it. You really saved med from making a huge mistake!

#69 - paladinette - 10/12/2009 - 06:21

Hydroxatone AM/PM

I'm 58 years old and I have used AM/PM for 8 Months. My skin looks like I'm in my 30's. All my friends think and ask me, if I've had something done to my face, like a face lift.
It's fantastic and I will keep using it!
Sandy D.

#70 - Sandy D. - 10/12/2009 - 17:57

Hydroxatone

All of those that are just "ga ga" over this product most certainly sound like they work for the company or asked someone to write something...just to scripted! The product sucks, the customer service isn't even that etc. I went down to Walmart and got me L'Oreal skin care products with a bunch of coupons from the Sunday paper and the stuff is awesome.......heard the same about Oil of Olay from friends...so you don't need to go for scam crap like this. Took me forever to get my money back, had to dispute through my credit card company, what a waste of time!
If it's such a great product it should be available in the stores as far as I am concerned!1

#71 - Stacey - 10/13/2009 - 07:00

hydroxytone

Hi guys, :)
I don not work for hydroxitone:)), or hydraxytone, I must say, I was pleasantly surprised, the leve of moisture and softness delivered is fanamenal, I tried the lancome versions, oil of alay and such purchased avon you name it...they were all very irritaking to me...just unpleasant, oily or something, I kept reaplying the am/pm restore cream, because it feels soo good!, I am a new user I will get back to you later, so far+. By the way I called to cancel it anyway within time frame, you know it is expansive and its true the commercial doesn't even mention just how expensive!!!, I got bill for 212....got a nice guy on the phone true story, :))) really, he reduced it to 100:)) am am a happy camper, plus the 3 jars I got are to keep and he sent me cleanser for free as well. No complains so far, will watch my credit card cause you guys scared me:)) p.s ordered it becase I have ugly under eye cirkles on otherwise nice youthful 34 year old face:( :)) good luck all of you!

#72 - Michaela - 10/13/2009 - 23:22

Hydroxatone Line

I am so surprised of all these crazy comments on the cream that Ive learned to love and been using for the past 2 years mind you I'm 65. As a matter a fact all of my friends use it too. I had to write and defend what I believe. Ive reduced my wrinkles and intend to be a life time customer. Its very possible that these customers have not used the cream or the line for the time they were supposed to. After 2 months i started to see the cream work on my skin. Yes don't get me wrong I was a little sceptical on using it for more then the 30 trial but went for it. Why not spend a little on my skin when it will hurt my pocket more to go under the knife.

For all you new mature customers don't listen to these incompetent people who don't know how to follow directions. I have never been charged without knowing what day they will be billing me don't know what they're talking about. My customer service representative takes care of me also they're always having discounts. It never hurts to ask. As a matter a fact my customer service representative told me that the whole Hydroxatone line will be in the stores of Sephora Yes!!! Sephora. Why would they be in Sephora if it wasn't a good product?? On another note Try the product. These people obviously have nothing to do but try to get something for free and try to scam this company by canceling they're card they should be reported to the better customer bureau. Thank you for reading

~ A Happy Customer Mercedes B

#73 - Mercedes in Arizona - 10/17/2009 - 10:20

Hydroxatone

Listen up! Alright. I got the free sample. 7.95$ shipping. Read the package you get. It does not say it contains, Matrixyl 3000, Matrixy, Argireline, and Hyaluronic acid in the ingredients section. Just through their ad. This stuff does not work. It only works tempolary.

Now it does say, if you read, Active Ingredients: Octinoxate 7.5%, Octocrylene 4.5%, and Oxybenzone 3.5% and if you look up each active ingredient they are found in sunscreens??? Let's let you be the judge.

#74 - DLo101 - 10/18/2009 - 01:14

Hydroxatone

first off anyone who is bad mouthing this company obviously cant hear or read. it is a 30 day risk free trial. not a "sample" you would know this if u listened. when u sign up for the 30 day trial you get sent the full treatment. you can try it for 30 days and as long as u call customer service within your trial period and cancel and send the products back you will not be billed. when u order this product you are read the terms and conditions which state this and you must agree to them before they are sent. all the calls are recorded. can you walk into Sephora or a dept store and get a product without paying for it just cuz u want to try it?? no. this company lets u try your product before you buy it. nowhere does it state a free sample. the terms and conditions and the cost of the product are stated before they are sent to you during the initial order and are also printed on your invoice. obviously the people complaining cannot or do not read there invoices. no one gives away free products and every person that ordered this product were made aware of the charges if they say they were not they are lieing because every call is recorded. as far as customer service is concerned, i have called this company many times. it is a huge company and has alot of calls everyday. if you dont get through immediately on their line you can leave a message and someone will call you back within 2 hours. i have been ordering from this company for years and everytime i call they offer me discounts and complimentary products with my order. the people saying bad things about this company are ignorant because they claim they were never told that they would have to pay for the product. bullsh*t you must agree to it during the initial order call and it is given to u in writing when u recieve the product. dont bad mouth a legit company because u cant read or hear. customer service gives you there name and ext everytime you call so that you can contact that person back directly for future. this company is legit and has won awards for their products. the real scam artists are the people who order a product and dont want to pay for it even after the company has let them try it out for 30 days. if you want to return the product you can within thirty days and u will not be charged for it even if u used a whole jar of it.

#75 - Educated Consumer - 10/22/2009 - 20:12

Hydroxatone

Any company that offers a \"free trial\" (and yes Claire, a free trial is a free sample. can explain how they are different?) then charges you if you cancel, is a rip off. Any person on this posting who mentions the price is a paid shill. Wise up people...don\'t fall for these snake oil salesmen. If you want to see results...BOTOX AND FILLERS IS WHAT YOU NEED!!! Don\'t mess with creams. If you\'re using botox and fillers, exfoliating and moisturizing is all you will need.

#76 - Vixen Fox - 10/24/2009 - 01:59

HIdroxatone-Under Eye

Folks,
Please DO NOT BUY any Hydrolize- Hydroxatone product. This is a NIGHTMARE.I hope everybody can read this before trying to buy it.
I was supposed to receive a free trial product for paying only $12.95 shipping fee. But almost a month after when I received the package. It included 3 products and an invoiced for $222. When I tried to call them, they pretended not to hear anything. You need a RMA number to return it that they have to give you by phone, so please if you bought it and want to return it please keep calling them from a different phone number that they have registered. Be sure you ship it with a DELIVERY CONFIRMATION, otherwise, they will always say that they didn't receive the product.

#77 - Rose - 11/02/2009 - 12:40

Hydrolyze

Wanted to ask connie in New York-- which email did you send that to? I just got my shipment and I want to cancel but noone will answer the phone!!

#78 - Amy - 11/05/2009 - 17:20

Hydoxatone

Absolutely the worst thing to do is order this product. Not only does the product sold by a company that markets a product that doesn't work, the company signs you up for additional products and services that you will not want and you will be charged without notification. These charges to my bank account caused me to bounce two checks, overdraft my bank account, and cause many headaches. Headaches are the most common side effect of the product. Never make the mistake of calling these people or ordering their product online. It will result the afformention 8 other products and services and charges to your account to which you have no prior indication of it being charged to your account. Go to a determitologist, they will give you something that works without the headache side affects.

#79 - Gary Copeland - 11/08/2009 - 15:16

You will loose your money and keep your wrinkles!!!

I used the stuff once and my face was raw...gasoline would have been cheaper, I cant beelieve nobody is doing anything about these people getting rich on this scam!!!! They send you the stuff and return it or not YOUR ACCOUNT WILL BE BILLED!!!! Shame on you! I will call and trash you to everyone who will listen....Karma is a Bitch!

#80 - Belinda in New York - 11/09/2009 - 01:26

STRETCH MARK CREAM

THIS PRODUCT IS CRAP, AND YES I AM SO PISSED RIGHT NOW, AND SOMETHING SHOULD AND WILL BE DONE ABOUT THIS CRAPPY PRODUCT. CONSUMER AFFAIRS HERE I COME, AND I DON'T HAVE TO GO FAR BECAUSE I WORK DOWNSTAIRS FROM THEM. LMAO.

#81 - BRIGHTEYES69 - 11/10/2009 - 10:41

Thank you- sorry!

My Mom received a flyer and thought that it was a "free" offer of course. I'm so sorry for all of your situations, but I really appreciate everyone getting on here to help others out and warn them about this company. We will not order it now and hope everything works out with the refunds for all!

#82 - Linda - 11/12/2009 - 17:05

hydroxatone

The jar probably cost more than the product sent to customers like me. The radio commercial indicating "my wife looks 10 years younger" should be outlawed. This is nothing but a SCAM and American women are falling for it. This is a joke and the powers to be need to be notified so this can be stopped. We all need to receive a refund!!!! :-(

#83 - marsha - 11/16/2009 - 07:07

hydroxatone am/pm cream

A few things - it doesn't work as well as "No. 7" found in Target stores or good old, plain olive oil (to quote an old Dippity Do commercial "a little dab'll do you"). I did side by side comparisons on my weeks off. Second thing is there is an odor to it. Not distinctly unpleasant or foul, just not pleasant. My husband noticed and asked if I were putting something new on my face. Said it had a "funny" smell. It does. Not bad, just not pleasant. I like being close to my husband. Enough said. By the way, I thought I was buying a jar and got sent multiple jars and billed $139.90 plus shipping for a total of 152.85! Buyer beware. I have cancelled my order. I used the phone contact and was on hold for 11 minutes waiting for an operator. I have his name and a cancellation number with the assurance that once I pay my final payment on the above balance ($69 plus) the account would be closed. We'll see.

#84 - Irene McDaniel - 11/18/2009 - 11:31

hydroxatone crap!

This has to be the worst product around. It dried out my face and made my eyes water terribly!! Then they had the nerve to still bill my account even after I cancelled. They NEVER said the unused portion had to be returned or you would be billed. Everyone should contact the Better Business Bureau, their local newspaper, any radio station it is advertised on and tell EVERYONE you know about how horrible their business practices are. I am fighting the charge! :-P

#85 - Susan in Virginia - 11/19/2009 - 17:45

Hydroxatone

Hey gals, if you are worried about getting trapped in this company's billing nightmare but want to try the product, search the web and buy it somewhere else. I just saw it on Amazon for half the price!!! Other web businesses carry it, too. I may try it sometime--but I won't order it directly from the company so I won't have to go through a cancellation nightmare. Shop around.

#86 - Lisa - 11/20/2009 - 22:23

hydroxaton

its really funny to hear all of this. the confirmation is read so clearly to you when you call up, and you are given other options that don't involve auto-shipments or delayed billing. you are calling for a "RISK FREE TRIAL" lets break that down. RISK FREE - meaning free of risk, meaning your money is not a risk, you are in control . nothing about never paying for it. TRIAL- a period of time in which you get to try something. so try something for a period of time to see how it works for you and if you don't like it your money is not at risk, you may get it back or never pay for it.
my mother has been using hydroxatone and hydrolyze and looks great and she absolutely loves it.
i guess ignorance leads to anger

#87 - anon - 11/21/2009 - 07:36

hydroxatone

THIS PRODUCT BURNES MY EYES(I am a 37 year old male), i SENT IT BACK IN 2 WEEKS AND THEY STILL CHARGED ME.
IF I COULD NOT FIND THE TRACKING INFO THEY WERE GOING TO CHARGE ME $70! i HAD TO DISPUTE THE CHARGE, CALL CUSTOMER SERVICE, ETC.
IT WAS A HUGE HEADACHE.

THIS IS A BIG SCAM IT IS NOT A FREE TRIAL OFFER, THEY WILL NOT REFUND YOUR $8 SHIPPING FEE1

#88 - mario - 11/21/2009 - 09:58

Hydroxatone

I ordered this product 9/23/2009.My credit card was charged $6.95 on this day(as I found out on my statement).Today is 11/22/09 and I have not received any product and my credit card has been charged again,this time $69.95 in October,though I have not received anything from the company.I have telephoned several times,but all I could do was leave a voicemail-that has gone unanswered.Today I informed my credit card company of this transaction by telephone.When does someone answer the telephone? After the wait and charges without receiving the product,I shrug at the thought of trying Hydroxatone if and when it arrives. JES

#89 - J.E.Stokes - 11/22/2009 - 14:38

Hydroxatone to rid of wrinkles

Thank you for the warnings. I was about to try, but I always check on internet before I order anything and I NEVER GIVE MY CREDIT CARD NUMBER OVER THE PHONE, regardless of who wants it. I have used olive oil on my face for years and am very happy with it... it is not the olive oil one uses in cooking. :-)

#90 - Helen in NH- 11/28/09 - 11/28/2009 - 17:03

Hydroxatone

Was supposed to try for 30 days. Paid $12.99 S/H. Received 3 jars, was supposed to return 2 unopened for refund. Called to cancel. Was told I would have to return all 3 jars for refund, not giving any clarification that key word was "Jar". Need to pay to have tracking number to confirm they received the returned product. So I told them they would get the 2 unopened and the 1 opened one, to which was agreed. They also pressured me into trying trial of supersaver card for 30 days. Would not take NO for an answer. I finally agreed, but cancelled right away. Now I have to PAY to send the 3 jars back and not be charged the over $200. Sorry I did this....

#91 - Marilu - 12/01/2009 - 09:57

hydroxatone

You need to return the JAR that you used for the trial, even if it is empty. They say you have to return all 3 jars (2 unopened) for the refund, but they say in a way that makes you think you have to pay for the trial jar. Very sneaky.

#92 - Lee - 12/01/2009 - 10:10

hydroxatone

This company is a scam. I bought the product on Oct. 14 sent it back Oct. 28 and then on Nov. 24 they debited my account sending me into a negative status. And I have yet to get a straight answer on when i will get my money back or the fees I have been charged returned. I followed the directions to return the product to the letter. I am a student with 2 children and a limited income. This company stole from me and my kids!!!!!!!!!!!! I can't even get a supervisor or anyone in management to call me! does anyone have any suggestions????? I will never buy another product over the phone!!!!!!! Lesson learned the hard way.....

#93 - donna - 12/03/2009 - 14:19

hydroxatone

Listen you don't have to go through the company and have the hassel of dealing with the salesman go to ebay the products are much cheaper.

#94 - wanda - 12/05/2009 - 11:34

hydroxatone

Wow! Thank you, folks, for warning the rest of us! The magazine ad looks so good, but I'm glad I looked for reviews before ordering. Needless to say, I won't be. Guess I'll just keep doing what I'm doing. I moisturize, of course, then I apply Max Factor Pan-Stik as a foundation. This doesn't do much for the wrinkles, but it's great for some old pockmarks left over from my teens. I actually fill in these enlarged pores with the makeup, using a fingernail as a trowel -- it works! When that's all done, I apply a light topcoat of CoverGirl's CG Smoothers, and my skin looks pretty good, and not overly made up. Of course I was hoping this so-called "wrinkle-filler" would do the rest, but I guess it won't. Oh, and by the way, the magazine ad says it works INSTANTLY, not GRADUALLY, as the product's defenders are saying. OF COURSE THEY'RE SHILLS! So thanks again, and good luck to y'all.

#95 - Carrie - 12/05/2009 - 22:19

Hydroxatone & Hydrolyze

You people absoloulty crack me up, i happen to work for the company. We hae to , by law, read over a confirmation which explains terms & agreements of the RISK FREE trial before ever processing your cards. If you actually payed attention to the radio ad's it never mentions a free sample (which wouldnt work obvously if you used a sample that lasted only a number of days), its a risk free trial, try to educate yourself and stop expecting a handout.

#96 - Ashley - 12/08/2009 - 06:20

HYDROXATONE

I'm not really reviewing the cream since once I learned of the outrageous billing methods, I called IMMEDIATELY to inform them that the 2 jars would be shipped back to them in the identical fashion they sent it - RETURN TO SENDER. I used a Sharpie to clearly mark the package w/the reference number as customer service instructed. Just as all previous duped customers, 'Hydrolyze' still charged me 69.95 and claimed they never recieved the return. Luckily, I got the same CSR I'd spoken to 6 weeks earlier and she remebered me. She told me I should see the money back in my account in 2-3 days and canceled the account. We'll see -- thought it had BEEN cancelled! HERE'S THE REAL TREAT: I've been getting debited for 4 different 'memberships' I've never even heard of at 19.95 each since June 5th! I've been unemployed since January so this not only bilked me of over 500 dollars but several NSF fees as well. I've been on the phone for HOURS today w/these companies. I'm convinced all 5 businesses are in the same office because their customer service phone promts/procedures are IDENTICAL! Each argued that because I accepted a 50 dollar Wal Mart gift card - which I NEVER, EVER saw - when I 'purchased' hydroxatone, the company hydrolyze automatically enrolled me in the 'benefical' member programs. All this for what was supposed to be a lousy sample! HA - Dr. Oz is warning about this very operation as I type.

#97 - Jennifer - 12/08/2009 - 16:29

HYDROXTONE

hello all! I've enjoyed nearly all the posts. Especially from #'s 19&56. 19 nailed it! 56 was hilarious and true, as were most of the others. I haven't tried this product only because of the commercial's weird selling tactic of GIVING the product away to celebs. I'm like most of you and continue the seach of a great anti-aging product. Only problem is everytime I find one I like, it's discontinued after a year or two. Bummer. The latest I've been using is called " Merlot" and sold at Walgreen's. So far so good with great ingredients and sold at a reasonable price (under $25). BTW, I've only been using the night cream and I haven't had any typical flakiness, for this time of year. Also, I'm in no way affiliated with this product, although as I read what I have typed, I do probably sound like salesperson.
I just appreciate all the input from everyone and thought I'd give my 2 cents. Good luck everyone. There is something out there for every age and skin type. Heck, you might find something under $10!

#98 - JESS - 12/10/2009 - 00:59

Hydroxatone

Yikes! Sounds like there are a lot of unsatisfied customers... look how many of you have tried to return the product with a whole bunch of trouble. Thanks for the head's up, I won't waste my time or money. To those of you who have been ripped off, take solace. This company will be bankrupt very soon if they keep up this poor customer service. Then all the employee defenders who call you customers "stupid" will be out of a job.

#99 - Chris - 12/13/2009 - 21:14

hydroxatone

I am now committed that I will NEVER buy another product without getting reviews from customers on line. Thank you all for marching this fight! You saved me a bunch of money! Looks like Oil of Olay is where I'll stay!

#100 - julie harper - 12/14/2009 - 09:17

hydroxatone

I have been using this product for a year and 3 months and it has worked wonders. I'm sorry your experiences weren't as productive.

#101 - Brenda - 12/16/2009 - 15:32

hydroxatone

I also wanted to thank everyone (except for the oh so obvious company trolls) for taking their time to write a review. I was thinking about buying, you saved me some money and a lot of stress. Sending some good karma your way!

#102 - Eve - 12/18/2009 - 20:50

Hydrolyze Undereye Cream

Ok, so, the product in itself is not aweful. I've seen minor improvments in my undereye discoloration. HOWEVER, I sent the product back TWO monthes ago and just realised they have been CHARGING ME THE WHOLE TIME! I called yesterday and although I have the delivery confirmation and everything, they say the package was not received and are refusing to give me my money back... all $160! These people are sneaky and deceptive, do NOT deal with them!

#103 - Ashley - 12/21/2009 - 08:32

Hydrolyze

I also called for the free trial and they sent me 3 jars of the creme! I keep seeing in the reviews that two jars were sent. I sell Avon and their products work better for half the price. In the first place they say if after 30 days you don't like the product, send it back, but if you use it for the full 30 days they are going to bill you for all three jars. Luckily I called before the 30 days were up. But, they gave me a return code and I misplaced it. They said I had until Dec. 23 to return it. I thought that meant it had to be postmarked by that date. I searched for my return code and then got busy and forgot about it but on the 23rd I remembered it had to be sent back and I called them. They said it had to have reached them by the 23rd, not postmarked the 23rd. I asked to speak to a supervisor and they said there was no supervisor to talk to. I said why not? He said there just wasn't one and I can call back and talk to any rep. and they will all tell me the same thing. I got upset and told him he cannot take that money out of my account, I don't have the money. The total to be taken from my account would be $220 but if I agreed to a discount, they would only take out $139. What could I do? I agreed to the discount and I\'m sure it\'s going to be my downfall. Now they have proof that I agreed to it but I\'d much rather pay $139 than $220 if I have to pay it. I also will be reporting them to the BBB and trying to dispute the charge on my credit card :-(

#104 - Carolyn C. - 12/23/2009 - 21:56

Hydrolize for EYes

This company is bogus! I just received a Reminder Notice for a product I did not order or receive. What I did receive was a free trial offer product. The product did not work. I contacted the company at that time advising them of the same. I also indicated that I would be happy to return the product if Hydroxatone would pay for the return postage. I advised that I had already paid $6.95 in shipping charges for a product which did not work as promised and was not interested in paying again to return it. What followed was a rather comical series of emails from their customer service repeating itself in total – telling me that they were always interested in why a customer had chosen not to buy the products and would give me a discount on further orders. Each time I responded that I did not like the product and had believed the advertisement that what I had received was totally free. In addition I informed the credit card to which they had charged a future shipment that charge was not authorized and that no charges were to be taken from their company. In fact I then cancelled the credit card.

#105 - CWMorrison - 12/23/2009 - 22:47

Hydroxatone Scam

I too have used the product and it is CRAP! I called got a number, added the number to the box and shipped it back. 5 months later I get a bill for 139.90, I called and spoke to the idiot on the phone, told them that I had sent the product back to the address that was on there website. They never received the package and are now demanding there money. I explained to them that the product never worked for me, I returned it within the alloted time, and they still went ahead a charged me for the product. Thank God they never got my money, since somebody stole my wallet, I had to get a new card. Now they are demanding there money. I really think they have my package, and they just want some money. They will never get it from me. Better Buisness Bureau will be hearing from me!!!

#106 - Richard - 12/30/2009 - 13:50

hydraxtone

I too heard the free offer on the radio and ordered. I then read the reviews on this site and realized I probably made a mistake. I called one day later to cancel my order and had no problems. The gentleman on the phone did try to talk me out of the cancellation, however he promptly cancelled and even sent me an email confirming the cancellation with no charges whatsoever to my Credit Card. ;-)

#107 - ron - 12/31/2009 - 12:20

Hydroxatone

My brother was really confused about this product and not in good health. He thought it was just a trial and like everyone gave his credit card number and as of this date has been billed $1,200.00. He does not have the money for this, our mom is in a nursing home, etc. I called to telll the company for him that he had two packages that had not been opened but since it was over 30 days they would not take it back. I have no idea how long they take money out of your account and my brother is so confused about it that its a sad situation. No one told him he would get anything other than the trial sample. If I had know about this earlier, maybe I could have done more but just found out. He gave them his debit card and said today they would not bill him for anything else. I really don't know about that. I think a trip to the bank is necessary. This is a lot of money that he does not have. I emailed the place and they did not answer me. These people could not be Christians or they would not treat people like they do. I would not be able to sleep at night. They are all a bunch of jerks with no love for others. I feel sorry for all of the people that trusted these crazy people.

#108 - Henry in S C - 01/04/2010 - 19:47

Hydroxatone

Thanks GOODNESS I read these reviews before ordering!!! For all you quacks who say that the customers should "listen" or "read" before ordering....if YOU would read...a lot of these people HAVE sent back their products before the 30 day trial and are still getting charged!! OR they aren't getting the products at all! The fact that you can't get customer service on the phone is a HUGE read flag to me.

My husband and I fell victim to the same kind of problems with a tooth whitening company that was featured on Yahoo....same problem. Got our trial, cancelled within the 30 days. Then we started getting phantom charges from companies in different countries. The company kept changing their name and phone numbers. It was a NIGHTMARE!!

For all you that have been scammed...call your BBB AND Consumer Protection Agency with your Attorney General's Office.

I'll just stick with Oil of Olay. It works great and won't CAUSE me to have more wrinkles by dealing with all this crap!! HA!

#109 - ANB - 01/05/2010 - 14:08

AM/PM Rejuvenating Treatment Program

I fell for the radio ad, stating that for a s/h fee of $7.95 I could receive my "free" trial. When I received the package, there were THREE (not ONE) jars of the cream (minus the "bonus" toner which was promised when I ordered!). Also included in the packing slip was an invoice for a total of $217.80! Somehow all you folks who got this rip-off cream @ $130 were blessed! When I called to complain about this charge I was told that at the very end of the computerized order scheme, I was told this would be the charge (NOT!) - I said "this is fraudulent" and was given a lecture about their being a multi-million dollar company, and how could they possibly stay in business if they committed fraud? (well, how I ask?). I was also told that the promotion yesterday was only $130 (not the $209.85 billed), so I just called and said "if I keep all 3 jars, will you credit the $209.85 and only charge me $130, and CANCEL all future orders - they reluctantly agreed. I will try it for a while and see if there are any positive results; I will also hold my breath to see if they credit back the $209.85 and stop future orders. otherwise, I am joining the Better Business Bureau team and filing an official complaint!

#110 - Corinne - 01/08/2010 - 15:00

Hydrolzye

After reading these reviews I feel that this is a bad bad company selling a product that doesn't work..and SCAMING PEOPLE!! I will not waste my money to buy this product in fear that even tho I cancel in time, I will still be charged until they decide to refund my money back. IF THEY DO THAT!! The commercial says nothing about receiving 3(jars). Nor does it mention the price of the product($70). Shame on this company for bad business tactics!!!!!!

Julie

#111 - Babygurl3120@hotmail.com - 01/09/2010 - 06:20

Hydroxatone

LOL I just ordered this free trial and upon looking it up, I found this page FULL of reviews of people warning me of scams. xD I kinda figured it was a scam, most radio/tv commercials are. Once it arrives in the mail, i'll empty everything into my own containers and return it that same day. Lets see them try to bill me... I'll keep all receipts and packages just incase. TY all for the warnings. BTW if you call your bank and tell them there's an unauthorized charge on your card, they can return your money, remove the charge, and go after the company! I did that a while back with another scam. Also paypal has a new (free) card you can use as a credit/debit card. Paypal seriously will fight for you, I HIGHLY recommend getting a paypal card and using for seemly scammy deals such as this one.

#112 - Adam - 01/09/2010 - 20:40

Hydroxatone - hydrolize for eyes

This product did not work as advertised. I was quite disappointed and was not surprised to read that the company gives a discount on orders in return for positive testimonial. I have had fruitless correspondence with the company and finally decided to pay the invoice/collection notice just to stop the process. I have tried many different products and this one did perform in such a way as to warrant the price.

#113 - CWMorrison - 01/11/2010 - 19:35

Hydroxatone

Well...to all the people saying you have to give it time to work...if it takes two months to notice results, then the trial should last two months.
It's obvious this company is like so many others; taking advantage of people by making things NOT SIMPLE and STRAIGHTFORWARD.
1. Give people time to see if it works
2. Answer your effing phones
3. Return money promptly

#114 - Raven - 01/11/2010 - 23:42

hydroxatone rejuvanating treatment

HORRIBLE SCAM!!!!! MY mom just came and told that her account is over drawn and there are charges that she does not recognize. I checked on the account and found out that there were charges over and over again by this scamming product. Please please watch out! Yes better business bureau is my next step too. Thank you for those who wrote reviews cause it helped me to verify the conclusion that I came to. Oh! I am so disgusted.

#115 - varuni_nanayakkara@yahoo.com - 01/12/2010 - 22:50

Hydroxatone

I tried the Hydroxatone free trial and canceled with no problem. If people have a problem it is because "THEY DO NOT LISTEN AND/OR DO NOT COMPREHEND." A free trial period is not as someone else said a "free sample." At the end of any advertised "free trial" you will be enrolled in an automatic supply program. Cancel before the trial period always or pay the price. I ran into actual scams on the Internet. This isn't anywhere near some of the things I've run into like enrolling a person into 3 different product lines where the cancellation times were all different, and all the phone numbers to all 3 products were different! I think that was for some sort of diet tea. This is a straight up free trial period. Cancel before the period ends.

BTW, I canceled my free trial about a year ago, and have tried many products at great expense since. I'm looking to buy Hydroxatone again. It worked. Like someone said, the results start showing over a period of time. I started to lose a very deep frown line in my forehead and stopped using Hydroxatone. Nothing has worked on that deep wrinkle since.

No I don't work for Hydroxatone. I canceled the first time because it was expensive and I figured something else as expensive would work just as well--wrong! This stuff seems to work from layers deep to the outside so it takes time. I didn't start to see a difference for a month.

#116 - Valeria - 01/14/2010 - 12:18

Hydroatone

Please don't get fooled!!!!!! Try using a egg white mask....Here's the recipe:
1.Take one egg
2.Break it.
3.Separate out the yoke (this you can mush into your hair for a nice conditioner if you're planning on hopping in the shower to wash off your mask—but be sure the water's not too hot—or you'll be picking scrambled eggs out of your hair!).
4.Tie your hair back fro your face so it doesn't get stuck in the egg.
5.Pat the egg white onto a clean face avoiding your eyes and mouth.
6.Let it dry—about 10 minutes for it to dry tight.
7.Rinse off with lukewarm water.
8.Let your face air dry (you don't want to disturb what experts call the 'mantle' as this actually protects your skin from further breakouts).
I suggest this weekly, or even twice a week if skin is feeling oily or upset. It works wonders for tween and teen skin or oily combination skin.
CONS: The egg white foam is kinda messy. (So have a towel)
:)It makes your face feel really tight which some would consider good. The tight feeling continues even after it's been washed off.

#117 - Valerie - 01/14/2010 - 16:08

Hydroxatone

After calling on this product and found out what the terms were (free trial) etc etcpay a small shipping charge. I decided not to place the order and canceled what I had given them. Today my banlk account was charged $69.96 for the product I never received.

What a scam. Now I will have to call them to refund my charge for a product I never received. Looks like mai; fraud to me.

Richard

#118 - Richard Hose - 01/25/2010 - 02:16

Hydroxatone

Like many of the other reviewers, I to was ripped off by this company. The product is over priced and ineffective. I agree that this is a scam. When I called them and tried to get my money back all they did iis to try and sell me more of this junk but at a greater discount. Even then it was still overpriced. No wonder they can afford to spend so much money on advertising to suck more folks in. This stuff is almost as expensive as GOLD! But without the benefit> :-P

#119 - Jerry & Sue - 01/26/2010 - 15:51

caltrixa

will be sending the product back

#120 - Dorothy Guest - 01/26/2010 - 20:23

hydroatone

Thanks for the reviews . . . . almost felt for this one, the magazine and TV ads can fool anyone. Also beware of Youthlogy the under eye miracle, it is hell to get your money back. I am surpised this companies can continue to advertise false promises without regulation. These reviews really help. :-[]

#121 - natasha hinsky - 01/30/2010 - 15:44

hydroxatone am pm

this is just another middle of the road cream. after using for 1 month, it actually has had a bad effect on my skin. allergeric?

#122 - Nancy Kiger - 02/02/2010 - 08:24

hydroxatone - THANKS TO ALL OF YOU!

I got a mailer about this "trial offer" yesterday, but as always, decided to read some reviews of the stuff and feedback - Thanks to all you good people here, I threw the mailer away! I've been using the new Loreal Skin Geneses day lotion and day/night creme, and it's been working great for me the last 2 weeks. And, I bought it in a drugstore, kept the receipt and packaging just in case. Needless to say, I love the stuff and both only cost me a total of 35.00! I suggest giving it a try.

#123 - c.m. - 02/02/2010 - 10:58

Hydroxytone

I purchased this product during the trial period to try. Their commercials are very inticing. I received the trial jar and then called to cancel as I DID NOT like the product. I continued to recieve and return for 2 more months. (another 3 calls to cancel) They continued to bill me for the product for another 3 months but sent me nothing. I called them and my credit card to cancel again and again. Still more charges with no merchandise. I had to resort to changing my credit card number in order to get it to stop. This is one underhanded organization.

#124 - Kathy Deese - 02/04/2010 - 10:18

hydroxatone

I had good results with the product..but the billing process is rediculous..I sent back the 2 empty bottles before the 30 days.I had the ups tracking info that someone on their end had signed for my package.It was received 3 day before the 30 days. Then 2 weeks later my cc was billed about 130.00. I called to ask why and they told me they never received my shipment. I double checked the shipping address with custome service,,I advised ups said the returned pkg was sined for by a robert m. I offered to fax the paperwork. They told me they did not have a robert in the shipping dept..They would NOT refund my money..I suppose the game is that the shipping dept tells their people to sine for packages with a fake name..So..i paid my cc with that charge and said oh well, i guess i will pay for what I got....I told the girl that I didnt want anymore shipments,please cancel any future orders that they might send..she gave me a cnx number..Well one month later i get a 180.00 charge on the same cc. I called them again, and they stated that they never received any call from me to cancel. I said I have a cnx number..get this one..she told me.."we dont give cnxl numbers" I then asked her when was the product shipped..she couldnt find any shipments....so why was i billed? She didnt know..She told me she would credit my card...i took her name and id number...one week...no refund two weeks no refund three weeks no refund...four weeks..guess what! no refund.. and billed 180.00 again..After contacting the atty generals office in my state...and the cc. company..I finally
received a credit 7 months later! :-(

#125 - Ann - 02/08/2010 - 14:54

hydroxazone

this is a very expensive moisturizer,nothing more! i've used it for 2 months.i'm taking my lumps( a)- because they make it difficult to get a refund,(b)- the people who answer the phone are clueless and don't give a damn...that ignorance just wears me out,and(c)- it'll teach me a lesson.i will warn you though- do the math,the" free trial"will cost you- they tell you it's the shipping you are paying for but only to get your card # so when you don't send it back within the 30 days, they can charge you.however,you are supposed to try it for atleast 3 weeks, the week to 10 days it takes to actually get it,oh and be leary of the shipping,if you've read the other reviews you will notice the many differences in that cost.sorry ladies...i really was hoping for better results! beware!!!!

#126 - fran - 02/12/2010 - 18:16

hydroxatone

It's interesting to read how many people are dissatisfied with this product. I love it. Been using it for about 5 months now and intend to keep using it. It's the only moisturizer I need. I live in New England and the winter's are very dry. I have not had one flake of skin on my face since I've been using this product. My skin is plump and soft. I find that most women want immediate results. Skin problems arise after years of damage and with aging, how can someone expect that the problem will be resolved overnight?
The only negative thing I found was that they offer to provide a free product in exchange for a review of Hydroxatone.

#127 - Kathy - 02/13/2010 - 13:05

hydroxatone

l order this product after hearing on the radio.
Hesitated when the rep asked for credit card info for shipping charge
Received the product very quick, very efficient, with 3 jars in the package.
Thought that\'s a lot to use in a 30 days. So, l opened 1 jar, tried for about a week, didn\'t see any difference but giving me some rash. So l quit using it. but decided to keep it and pay the $69 to avoid future returned and not returned kind of dispute.
Then l called 2/14/10 after receiving my credit statement and to cancel future order.
That\'s when l was told that l owe them almost another $140 for the 2nd and 3rd jars. and l have passed the 30 day return period. The rep offered me \"special deal of the day\" that l can pay $99 if l pay in full.
l should\'ve checked this complaint site earlier than today.
Anyone can tell me what to do now?
Are there a class law suit that l can join?
What a scam!

#128 - cindy - 02/15/2010 - 09:35

Hydroxatone AM/PM Rejuvenating Treatment

I started using Hydroxatone AM/PM Rejuvenating Treatment in December which was six weeks ago. I live in Chicago, Il where the winter weather really takes it's toll on your skin. I'm 63 years old and have tried many facial creams over the years. I am truly amazed at the results from Hydroxatone. The skin on my face feels so hydrated--and it stays that way all day. I've noticed that my skin looks so much smoother and has more life to it. I'm so grateful for discovering this product. Thank you, Hydroxatone!
Gunny Linder

#129 - Gunny Linder - 02/17/2010 - 11:37

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